Phone system feature
Every caller to the right place, every time.
Route calls by time of day, department, location, or skill — with fallback paths so a call never dead-ends.
Per-extension forwarding and routing rules, managed from one screen.
What it does
Call routing directs inbound calls based on rules you set — schedule, caller input, department, location, or agent skill — with failover to voicemail, another team, or the AI receptionist.
Who needs it
Multi-department, multi-location, and multi-schedule businesses that need calls handled the right way automatically.
How TALKVOX does it
- Time-based routing with business-hours, after-hours, and holiday rules
- Route by menu selection, department, location, or agent skill
- Failover paths so calls never dead-end
- Combine with Savvy for a warm catch-all on every path
FAQ
Can I route differently on holidays?+
Yes — holiday schedules with their own greetings and routing are built in.
What if no one answers?+
Set failover to voicemail, another team, or the AI receptionist so every call lands somewhere useful.
The phone system that backs Savvy.
Every TALKVOX feature, plus a 24/7 AI receptionist. See how it fits your team.