Phone system feature
Coach your reps on live calls.
Silently listen to a live call, whisper coaching only your rep can hear, or barge in to take over — the tools that turn good reps into great ones.
Listen, whisper, and barge from the live monitoring console.
What it does
Call monitoring lets managers listen to a live call, whisper guidance the customer can’t hear, or barge in to join or take over — in real time.
Who needs it
Sales managers training reps, support leads ensuring quality, and any team that coaches on live calls.
How TALKVOX does it
- Listen: monitor a live call silently
- Whisper: coach your rep without the customer hearing
- Barge: join or take over the call when needed
- Combine with call recording for before-and-after coaching
FAQ
Can the customer hear the whisper?+
No — whisper audio goes only to your rep. The customer hears nothing.
Who can monitor calls?+
You control which managers have monitoring permissions.
More phone-system features
The phone system that backs Savvy.
Every TALKVOX feature, plus a 24/7 AI receptionist. See how it fits your team.