Legal

Privacy Policy

This policy explains how TALKVOX collects, uses, and protects information across our cloud communications platform.

Last updated: January 1, 2025

TALKVOX (“TALKVOX,” “we,” “us,” or “our”) provides cloud-based business communication services, including voice calling, messaging, and related tools (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Services, websites, and applications.

By using TALKVOX, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide, operate, and improve our Services.

a. Account & Business Information

  • Company name
  • Administrator and user names
  • Contact details provided during onboarding
  • Billing and subscription information

b. Usage & Call Data

When you use TALKVOX, we may collect:

  • Call detail records (CDRs) such as call time, duration, source and destination numbers
  • Call routing metadata (queues, extensions, IVRs)
  • Device and session identifiers
  • Feature usage (e.g., voicemail, call parking, transfers)

Note: We do not listen to calls unless call recording is explicitly enabled by the account administrator.

c. Call Recordings & Voicemail

If enabled by your organization:

  • Call recordings
  • Voicemail messages
  • Associated metadata (timestamps, user IDs)

Recording laws vary by jurisdiction. It is your responsibility to ensure recordings are used lawfully.

d. Website & Technical Data

  • IP address
  • Browser and device type
  • Pages visited and interactions
  • Cookies and similar technologies

2. How We Use Information

We use collected information to:

  • Provide and maintain the Services
  • Route calls and deliver communications
  • Generate call logs, reports, and analytics
  • Support customer onboarding and troubleshooting
  • Improve performance, reliability, and features
  • Detect fraud, abuse, or misuse
  • Comply with legal and regulatory obligations

We do not sell personal data.

3. Cookies & Analytics

TALKVOX uses cookies and similar technologies to:

  • Maintain sessions
  • Improve website functionality
  • Understand usage trends

You can control cookies through your browser settings. Disabling cookies may impact functionality.

4. Data Sharing & Disclosure

We may share information only as necessary:

a. Service Providers

With trusted vendors who help us operate the platform (e.g., hosting, telecommunications carriers, analytics, billing). These providers are bound by confidentiality obligations.

b. Legal & Compliance

When required by law, regulation, subpoena, or lawful request.

c. Business Transfers

If TALKVOX undergoes a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5. Data Retention

We retain information only as long as necessary to:

  • Provide Services
  • Meet legal and contractual obligations
  • Resolve disputes
  • Enforce agreements

Account administrators control retention of call recordings and voicemail where applicable.

6. Security

We take reasonable administrative, technical, and physical measures to protect data, including:

  • Secure infrastructure
  • Access controls
  • Encrypted transport where applicable
  • Monitoring for unauthorized access

No system is 100% secure, but we design our platform with security in mind.

7. Your Responsibilities

You are responsible for:

  • Ensuring users comply with applicable laws
  • Providing required call recording disclosures
  • Managing user access and permissions
  • Using the Services in accordance with our Acceptable Use Policy

8. Children’s Privacy

TALKVOX Services are intended for business use and are not directed at children under 13. We do not knowingly collect personal information from children.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access information associated with your account
  • Request correction or deletion (subject to legal obligations)
  • Manage preferences through your account settings

Requests can be made through your account administrator or support channels.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or data practices, please contact us through our website:

👉 https://talkvox.com/contact