Phone system feature
Record calls for coaching, quality, and compliance.
Capture inbound and outbound calls securely, review them for training and disputes, and keep the records you need for compliance.
Every call captured and logged in searchable, exportable call detail records.
What it does
Call recording captures conversations (per-user, per-queue, or on-demand) and stores them securely for playback, coaching, quality assurance, and compliance.
Who needs it
Sales teams coaching reps, support teams ensuring quality, and regulated businesses that need records of what was said.
How TALKVOX does it
- Automatic or on-demand recording, configurable by user or queue
- Secure storage with easy playback and search
- Use recordings to coach reps and resolve disputes
- Pairs with whisper/listen/barge for live coaching too
FAQ
Can I record only certain users or queues?+
Yes — recording is configurable per user, per queue, or on demand.
Is recording legal?+
Recording laws vary by state (one-party vs two-party consent). We help you configure announcements and policies to stay compliant.
The phone system that backs Savvy.
Every TALKVOX feature, plus a 24/7 AI receptionist. See how it fits your team.