Phone system feature
No more busy signals. No more dropped calls.
Hold callers in an orderly queue with position and wait-time messaging, and distribute calls across your team so nothing goes unanswered.
Call queues with live distribution, capacity, and wrap-up — managed from the dashboard.
What it does
Call queues place inbound callers in line and distribute them to available agents by ring strategy (round-robin, longest-idle, ring-all), with hold music, position announcements, and overflow rules.
Who needs it
Sales and support teams, service desks, and any business where call volume spikes above the number of people free to answer.
How TALKVOX does it
- Multiple ring strategies (round-robin, longest-idle, simultaneous)
- Hold music, comfort messages, and estimated-wait announcements
- Overflow to voicemail, another queue, or Savvy so no one waits forever
- Live queue metrics and agent availability
FAQ
What happens when everyone’s busy?+
Callers hold with music and messaging, then overflow to your chosen path — voicemail, another team, or the AI receptionist.
Can I see queue performance?+
Yes — wait times, answer rates, and agent activity are visible in reporting.
The phone system that backs Savvy.
Every TALKVOX feature, plus a 24/7 AI receptionist. See how it fits your team.