Features
Everything you need for serious business communications.
TALKVOX is built for teams that need speed, accountability, and pro-level call handling—without the complexity.
Minutes
Fast setup
Web + Mobile
Remote ready
Reporting
Call insights
Live
Coaching tools
Calling Experience
Modern calling features that keep your team moving and your customers heard.
Web Based Soft Phone
Take business calls from your browser with a clean UI—no desk phone required. Great for remote teams and hybrid offices.
Visual Voicemail
See voicemails like an inbox—scan, prioritize, and respond faster.
Call Recordings
Capture critical conversations for quality, coaching, and compliance—without adding complexity.
Inbound call
Live(480) 555-0199
Routed via IVR → Support Queue → Agent
Visual voicemail
Recording + log
Metrics
3:42
AHT
97%
Answered
0:18
Queue
Sales & Performance
Tools built for teams that live on the phone—make more connects, protect your brand, and measure what matters.
Everything here is designed for teams who live on the phone — higher pickup rates, better coaching, and cleaner reporting without duct-taping tools together.
Higher
Answer rate
Live
Coaching
Real-time
Visibility
Why this matters
Sales performance board
Local Presence
Increase answer rates by presenting a local caller ID in the markets you’re dialing—without juggling burner numbers.
Call Detail Records
Track every call across your organization. Know what happened, when it happened, and who handled it.
Metrics & Reporting
Get visibility into call volume, team performance, and trends—without living in spreadsheets.
Outcome
More connects. Better coaching. Cleaner reporting.
Upgrade when you need local presence + coaching tools — stay on the same platform.
Call Handling
Make every call feel intentional—route it, track it, park it, and follow up with confidence.
What you get
Built-in tools that feel modern, look clean, and keep your team moving fast.
- IVR Menu
- Call Parking
- Whisper, Listen & Barge
IVR Menu
Guide callers with clean menu options, smart routing, and after-hours handling—without sending them into voicemail hell.
- Multi-level menus with time-of-day routing
- Route by department, schedule, or caller input
- Failover paths and voicemail fallback
- Professional voice prompts and greetings
Call Parking
Park calls and pick them up from any desk phone or softphone—perfect for reception, warehouses, and teams that move.
- Park and retrieve from any authorized device
- Fewer transfers, less confusion, smoother handoffs
- Great for shared lines and front-desk workflows
- Optional announcements and pickup hints
Whisper, Listen & Barge
Coach your team live. Help new reps, monitor quality, and jump in when a call needs backup.
- Whisper coaching so only the rep hears you
- Listen silently for QA and training
- Barge-in when escalation is needed
- Ideal for sales and support teams
Ready when you are
Want a quick recommendation for your team?
Tell us your team size, call volume, and what you’re trying to improve. We’ll point you to the right plan and features.
